Our goal is to provide fast, reliable, and friendly support to all customers.

1. Support Availability

Our support team is available 24/7, including weekends and holidays.

2. Support Channels

You can reach us through:

• Email: support@onehost.website
• Live Chat: Available on the website
• Support Tickets: Through your client dashboard

3. What We Support

We assist with:

• Hosting setup and configuration
• Domain management
• DNS settings
• Email setup
• Website migration
• Server performance issues
• Security concerns

4. What We Do Not Support

We do not provide:

• Custom website development
• Third-party software debugging
• Content creation or design services
• Management of external servers not hosted with us

5. Response Times

• High Priority Issues: 15–30 minutes
• General Support: 1–3 hours
• Non-urgent Requests: Within 24 hours

6. Customer Responsibilities

To help us assist you faster:

• Provide accurate account details
• Describe the issue clearly
• Include screenshots or error messages when possible